WARRANTY

Manufacturer Warranty

We do provide the Manufacturer Warranty for the products we supply. There are many variables which can alter the type of warranty you will receive. For example, a thicker roofing membrane will qualify for a longer warranty. Also, Roofing Systems will often times qualify you for a better manufacturer’s warranty. A manufacturer is more likely to stand behind their products when they’re not relying on other manufacturer’s products to ensure theirs is working well.

 

TruCraft Roofing prefers to install Roofing Systems. We will work closely with you and the manufacturer to ensure we are following the standard and correct application processes. This will give you a better roof and a better warranty.

TruCraft Waranty

WHY? – A roofing system is a large investment. As with other large investments, you want to be assured you will not get a defective product, either parts or installation.  A warranty is the manufacturer’s guarantee that the product, when properly assembled, will perform according to its designed use for a specified period of time. If a salesperson offered you a new car that didn’t come with a warranty, would you buy it?
WHAT DOES A MANUFACTURER’S WARRANTY MEAN? – Manufacturers are required to meet strict standards and regulations (ASTM, UL, FM, etc.) before selling their products. These standards and regulations are enforced in the manufacturing process, not in contracting (installation). 
Since your roofing system involves a PRODUCT and the ASSEMBLY, it is important that the assembly is performed to the manufacturer’s specifications. In order to receive a manufacturer’s warranty, the manufacturer must inspect the assembly to determine that the product was installed according to design. 
Therefore, when you buy a manufacturer-warranted roof system, you can be assured that the product will be assembled to the manufacturer’s requirements.		 Manufacturers are regulated by manufacturing requirements to assure that the consumer is protected. The manufacturer inspects the assembly of their product to be able to provide you with a warranty.
WHAT IS COVERED BY A MANUFACTURER’S WARRANTY? – A manufacturer’s warranty is a written guarantee given to the purchaser of the product by the manufacturer, which specifies that it will repair or replace defective components or the entire system for a stated period of time. It is vitally important for a consumer to know what kind of warranty will be provided with their purchase. There are a variety of warranty types, lengths and coverage amounts. You should know and understand the differences between material vs. system warranties, manufacturer vs. contractor warranties replacement vs. pro-rated warranties, limited vs. no-dollar-limit. Also know what is being installed as manufactured components vs. non-manufactured components. 
Since there are so many types of roofing products, assembly components and application types designed by the manufacturer, it is important to work with the roof system applicator to determine the properly designed roofing system to meet your specific needs.		 It is important to know the difference between warranty coverage and insurance coverage.
IS IT WORTH THE PAPER IT’S WRITTEN ON? – If you understand and have chosen your warranty based on your needs, the answer should be an absolute YES. Most manufacturers have a large investment in their products, a large staff for warranty services, separate funds for warranty issues and know that the reputation and performance of their product is essential. 
However, as a consumer it is important not to take anything for granted. Unfortunately, there are warranties that may not be backed by the manufacturer. It is very important for you to know who backs your warranty and who makes the decisions for coverage.		 It is in your best interest to know who funds your warranty. Ask for a letter from the manufacterer stating that they will fund the warranty and it will not be sold to any other party for the length of the warranty.
IF I GET A MANUFACTURER’S WARRANTY, WILL THIS INSURE THE QUALITY IS EQUAL TO ALL COMPETITORS? – NO. Manufactured products do vary slightly by manufacturer, but differences in the end results are typically slight due to manufacturing standards and regulations. The ASSEMBLY (Roofing Contractor) of the product can vary greatly from applicator to applicator. Contractors often skip high-quality application procedures to obtain a lower price and greater profit. This may only cost you in the long run. Be careful when choosing a roofing contractor and know that a quality application will give you the best overall value for your investment. A product that outlasts its warranty will give you the greatest value for your investment.

WHAT DO I NEED TO KNOW ABOUT MY WARRANTIES? –There are many options with your warranties and they should be discussed with your contractor:

  • What are the options for warranty length and coverage?
  • Who determines coverage and covers the costs?
  • What components are covered under the warranty?
  • What are the requirements for maintaining the warranty?
  • How do I make a claim?

A contractor should provide you with the best option for you to determine your best coverage. Be aware of contractors who do not appear to be honest with you about options, coverage or application procedures.

Warranty Tips

In recent months TruCraft has been agressive about informing consumers about roof storm chasing. We take this stance because too many people become victims of companies posing as roofers trying to committ a fraud. While each consumer is responsible for performing his/her own research about the company they are about to hire, here are some tips about roofing warranties.

 

Roofing Warranty Tips:
There are two types of roofing warranties, one issued by the manufacturer and one issued by the roofing company perfoming the labor. While most roof manufactures stand behind their product, not all roofers will warranty their labor. The chances of an out of town roofing company providing a labor warranty is slim. For example, if you hire a Minnesota roofing company to roof your Ohio home, what are the chances that company will stand behind their labor and send a crew down to Ohio to perform the warranty work?

 

Tip 1: Check the Roofing Companies background – Do a search with the Better Business Bureau (bbb.org) and Kudzu.com to see how reputable the company is. Ask for references, including local references and references of jobs completed in the last 30 days.

 

Tip 2: Determine the type of warranty offered – When they say the roof come with a warranty, is it the manufacture’s warranty? Does it include labor? If your roof fails and only the roofing material is covered you’ll need to come up with thousands of dollars yourself to pay for the labor to fix the roof. TruCraft warranties its labor, so its customers don’t have to worry.

 

Tip 3: Submit the paperwork to the manufacture –  Not all companies will help you with this vital step. TruCraft will and since TruCraft stands behind its work, you can be assured both the labor and the roofing material itself will be covered.

 

Not all roofers that chase storms are bad guys. However its not realistic that if your new roof installed by someone 1,000 miles away fails two years from now that the same company will be willing to make that 1,000 trip to perform warranty work.